Preparing clients for price increase?

9 years 11 months ago #363843 by Prago
With money tight for most these days.  How did you prepare your clients for a price increase so you don't tick them all off? 

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9 years 11 months ago #363871 by Stealthy Ninja
We're currently doing that ourselves. We've lost some business so far because of what they called a 60% price increase... and the fact they're a "small company" (small multi-national company... sigh).

Well, that's gonna happen. We're thinking of sending out an email explaining.
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9 years 11 months ago #364021 by ThatNikonGuy
I would either email them or depending on how much time you have, call them and inform them personally.  Some might appreciate that personal touch . 


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9 years 11 months ago #364171 by Roy Wilson
:agree:  get on the phone with them

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9 years 11 months ago #364213 by Jim Photo
Well it depends, how much are you planning to increase?  If you are looking to increase rates 15 to 20%, yes phone call.  If you are increasing rates 80%, I hate to say, no phone call or mailer is going to help! 


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9 years 11 months ago #364577 by Zeberk

Jim Photo wrote: Well it depends, how much are you planning to increase?  If you are looking to increase rates 15 to 20%, yes phone call.  If you are increasing rates 80%, I hate to say, no phone call or mailer is going to help! 



No kidding!  


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9 years 11 months ago #364989 by Prago
Hey thanks guys, you gave me some ideas to chew on

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