How frustrated would you be with this?

9 years 8 months ago #389347 by CanonKid

Canon 7D, 15-85mm, 18-55mm, 70-200mm, 100mm Macro, Sigma 120-300mm, Speedlite 430EX II

A bad day at the race track is better than a good day in the office

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9 years 8 months ago #389393 by Stanly
I heard this earlier, I would be boiling over.  That Comcast rep was over board

Nikon Z6 | Nikon FM10 | Nikon D80 | Nikon 50mm f/1.8D | Nikon 18-105mm f/3.5-5.6 AF-S VR | 35-105mm f/3.5 Macro | 80-200mm f/4.5 | SB600 | Pocket Wizard II
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9 years 8 months ago #389516 by Meskill
The rep was doing his job, but should have walked away much earlier in the call. 


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9 years 8 months ago #389519 by Leilanee

Meskill wrote: The rep was doing his job, but should have walked away much earlier in the call. 


General rule of thumb in customer service:  make an offer, if the customer says no, ask why (once) so you can make them a more reasonable offer based on their response, if the customer still says no, cut your losses and leave it be.

This guy refused to take no for an answer and asked the dude "why" more frequently than a two-year-old who has been denied their daily ration of candy.  He was not doing his job, he was wasting the time of everyone involved :blink:


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9 years 8 months ago #389520 by garyrhook

Meskill wrote: The rep was doing his job


Um, perhaps doing his job but not very well. He probably gets evaluated on customer retention, which would be a corporate problem.

They guy is an ass, and clearly has poor interpersonal skills.


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9 years 8 months ago #389652 by Randy Shaw
Is this legit?  I would have been ticked off too.  


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9 years 8 months ago #389782 by Ottis
That rep was relentless!  


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9 years 8 months ago #389791 by icepics
You can ask to speak with a supervisor (or they may offer that option), sometimes customer service reps seemed limited in what they've been trained to do, and certainly if your interaction is becoming problematic it might be worth ending the call and calling back to speak to someone else or a supervisor.

Sharon
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9 years 8 months ago #389944 by Garbo
I saw this on Huff Post yesterday, this guy either got a metal from Comcast or got fired. 

Rude if you ask me! 

Nikon D300: 24-70 2.8 | 70-200 2.8 VR |Sigma 150 2.8 | 50 1.4 | SB-800
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9 years 8 months ago #389988 by Chantel Nasbur
:pinch:


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9 years 8 months ago - 9 years 8 months ago #390115 by Joves
 


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