Lighting a fire under their butt

10 years 3 months ago #318843 by mj~shutterbugg
What is the sure fire way to light a fire under the butt of HP? I ordered a custom PC from them 2 weeks ago. They gave me a ship date of 12/10/13. Late last night I received an email informing me that it would be delayed until Friday 12/13. I have called twice and have received a different story each time. I have been assured by the latest operator that I would receive my computer on time. I am doubtful. I have been warned they delay quite a bit. My current computer is dying fast (had to re-boot from discs twice this month) and I need one to process images that I have contracted myself to edit. I really can't afford to play games. Any ideas welcome.

Think Off-Center ~ George Carlin
www.mjbrennanphoto.com

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10 years 3 months ago #318859 by Tim Chiang
I can't stand HP, are you saying the shipping date has been pushed 3 days or longer?


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10 years 3 months ago #318861 by Tim Chiang
Actually if it's been shipped already, there might not be nothing that can be done from HP's end.


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10 years 3 months ago - 10 years 3 months ago #318865 by mj~shutterbugg
No, HP hasn't shipped it yet. According to the website it needs a part with no expected ship date. Last night I was told the 13th and then would receive the computer within 5-7 past that. Today I was told I would have the PC no later than 12/17. Something smells. And it isn't me.

ETA: It's true a squeaky wheel gets to oil. They sent out a survey last night asking how satisfied I was with the operator and then. I was a bit harsh and honest and when it asked if I wanted to speak to a supervisor I said yes. He called today and assured me the ship date and would try to bump my shipping for free. We shall see. If not then I have his number to call and yell at him :)

Think Off-Center ~ George Carlin
www.mjbrennanphoto.com

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