Topaz Labs support??

5 months 2 weeks ago #687348 by David Dettman
I have a trial of this software set up on my computer and as of yesterday morning my files saved from it are black .png files.  I've reached out to them and no word back.  My trial ends today, however I'd prefer to have this figured out before extending to paid.  


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5 months 2 weeks ago #687361 by garyrhook

David Dettman wrote: I have a trial of this software set up on my computer and as of yesterday morning my files saved from it are black .png files.  I've reached out to them and no word back.  My trial ends today, however I'd prefer to have this figured out before extending to paid.  


Which product?  Which platform? What are you system specs?

Did you use the online installer, or download the full installer and run it locally?

Some folks in the Topaz groups on FB have complained a similar problem, I think, but I don't recall what resolution, if any, occurred. Have you tried a tiff file as input and output?

All I can say is that with a reasonably beefy system I've had no trouble.


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5 months 2 weeks ago #687458 by Silver Fox
If it's not to late, try to uninstall and reinstall which ever program you are talking about. 


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5 months 2 weeks ago #687526 by Finn
Did you get this handled by them?


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5 months 3 days ago #688830 by David Dettman
Hey thanks guys, meant to respond quicker.   All good now, got it figured out.  


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