Photoshop crashes when my computer goes into hibernation??

3 years 9 months ago #690468 by Randy Shaw
I have a 4 month old Dell PC laptop that recently when it goes into sleep/hibernation if I have Photoshop open, Photoshop will crash.  

Man, this is a strange one.  No problems like this with my MacBook.  I don't know as much about PCs.  So could use some help here.  


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3 years 9 months ago #690469 by Nikon Shooter

Light is free… capturing it is not!
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3 years 9 months ago - 3 years 9 months ago #690472 by garyrhook
Well, that's irrelevant.

Dell has an update tool on the system, Dell Command Center, or something. What you want (I learned while addressing a problem) is this one:

https://www.dell.com/support/article/en-us/sln311129/dell-command-update?lang=en

So deinstall the Command program that came installed, and install the above. Then let it check the system (especially the firmware). Then make sure windows is up to date.

You don't mention which version of PS, laptop model, or config (relevant) but if you have an extra graphics device (my XPS 15 does) then make sure its driver is up to date, too.

Turn off GPU acceleration in PS. Does the problem go away? If so, that usually points to a driver bug.

If it's a new system, you should have service coverage for a year? Use it. I've had tremendous success with the service folks (although it's the business support area for me).


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3 years 9 months ago #690482 by Randy Shaw
Thank you both!  I'll take a dive into both of your posts tomorrow.  I think my lunch isn't agreeing with me.  Going to call it an early day. :sick:


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3 years 8 months ago #691365 by James F
Have you tried updating your video drivers?  


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3 years 8 months ago #691624 by nomad
what version of photoshop?  if it's cc is it up to date?

do you have multiple hard drives?  if so it might be the scratch disk drive assignment(s) in photoshop.

you could change your windows settings so it turns the monitor off rather than go into hibernation.  


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