Need help with uploading photo for a challenge

5 years 10 months ago #418218 by cathid4
hi everyone,I was wondering if you could help me i am trying to set up my second challenge at viewbug but the photo that i want to use for the banner wont appear in the photo section where you choose from your photos,some help please would be greatly appreciated :)


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5 years 10 months ago #418228 by garyrhook
Did you just upload it? Does the photo appear in your profile / gallery? Does the image appear if you, for example, enter a contest?

Sometimes their servers are wonky and you have to wait, I think. If patience doesn't get you anywhere, there is contact information at the bottom of the homepage.

VB doesn't really seem to care about support through this forum, despite their claims.


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5 years 9 months ago #418254 by icepics
That sounds about right. I don't use Viewbug but have been here on PT long enough, and I haven't yet seen anyone from Viewbug come on here and respond to their site users' questions. They seem to be directing users to this forum, who are welcome to participate here of course, but they don't seem to be providing support here. My impression is although they do offer free contests their purpose seems to be to make money from users paying to enter some of the contests or to sell/license photos thru them.

Sharon
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