Photo album fell apart, client is pi$$ed

8 years 1 month ago #470508 by Frost Photography
I will need a drink before I call this client, they left a message on my voice mail earlier.  2 messages!  

Apparently their photo album that they just got, fell apart on them today.  :blink:

"The quickest way to make money at photography is to sell your camera."
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8 years 1 month ago #470516 by One Creative Girl
I've never had a clients album fall apart before.  Either it's a super cheap album or the client beat it up themselves.  I just don't see an album falling apart.  

Did you make the call?  What are the details?


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8 years 1 month ago #470522 by Missy J
I had a client who lives right on the ocean and one of their albums feel apart.  We found out shortly after that the cause was the result of them storing the album over the weekend on the exposed to the ocean breeze deck.  


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8 years 1 month ago #470567 by Prago

One Creative Girl wrote: I've never had a clients album fall apart before.  Either it's a super cheap album or the client beat it up themselves.  I just don't see an album falling apart.  

Did you make the call?  What are the details?



+1

SWM into chainsaws and hockey masks seeks like-minded SWF. No weirdos, please
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8 years 1 month ago #470595 by Neil Dulay
Who are you buying your albums from?  Lately I've started using Nations, my clients really like their 99 -  www.nationsphotolab.com/album99.aspx  


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8 years 1 month ago #470598 by effron
I hope you have contacted the vendor instead of just venting here. Probably before that even,  you should examine the book?

Why so serious?
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8 years 1 month ago #470602 by Screamin Scott
+1

effron wrote: I hope you have contacted the vendor instead of just venting here. Probably before that even,  you should examine the book?


Scott Ditzel Photography

www.flickr.com/photos/screaminscott/

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8 years 1 month ago #470618 by Don Granger

effron wrote: I hope you have contacted the vendor instead of just venting here. Probably before that even,  you should examine the book?



Good point.  Most vendors are going to be pretty open to solving the problem (assuming the problem is on their end).  


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8 years 1 month ago #470663 by Stanly
What happened with this?

Nikon Z6 | Nikon FM10 | Nikon D80 | Nikon 50mm f/1.8D | Nikon 18-105mm f/3.5-5.6 AF-S VR | 35-105mm f/3.5 Macro | 80-200mm f/4.5 | SB600 | Pocket Wizard II
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8 years 1 month ago #470746 by CaptNemo
Salty air will destroy just about anything.  My brother lives on the beach and struggles with the moisture and salt all the time. 


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8 years 1 month ago #470931 by NickSano
Any updates on this?


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8 years 1 month ago #470998 by Frost Photography
Turns out it was clients fault, they left it out side over the course of a week on their outdoor patio.  They thought it should be weather proof.  

Some people just have no common sense!

"The quickest way to make money at photography is to sell your camera."
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