B&H Cancels Its Return Policy. Seriously??

7 months 1 week ago #668138 by ShutterPal
A friend just sent me a message on Facebook that B&H Canceled their return policy? 

This can't be legit?  

I went to their site and didn't see anything out the ordinary.  When I did a Google search all I could find was some thread on DPR about where some guy was saying: 

"But beware that once your "rate of return" exceeds a certain threshold, they will tell you that their return policy is null and void just for you. At that point every sale requires a manager to tell you that you are buying without the right to return - for any reason.
There are lot of people that love this store, and I was one of them. Then again, people like to hate, especially in this forum, so it may be pointless but - believe me when I was warned my rate had crept up, I figured I would slow down.
I fully understand the concept of "return fraud". I was not, and never have conducted "return fraud". I never knowingly bought something to use it for the weekend and return it on Monday. Perhaps there are plenty of people that do do this. Not me."


So, if it's this, then I get it.  But they wouldn't cancel their return policy on everyone else right? 


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7 months 1 week ago #668144 by Ken Brun
What?  I'm sure there is SO MUCH more to this story.  They wouldn't do that to all.  That would cripple their business.  


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7 months 1 week ago #668149 by garyrhook
Have you considered not paying attention to what amounts to hearsay?

The poster may not engage in "return fraud" but it sounds like s/he was making and returning purchases more often than an average person might. And then deciding s/he should warn others that may behave similarly that they may get called out.

None of which is in any way unreasonable, IMHO. Return fraud is why Best Buy instituted a return charge on laptops many years ago. Because some people think it's okay to take advantage of the "big, bad" business. Or whatever... (waves hand dismissively).

You want facts, how about checking the B&H directly? Which is the one thing you've not mentioned doing.


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7 months 1 week ago #668151 by Office Guy
This guy was likely taking advantage of their system and rotating inventory.  


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7 months 1 week ago #668152 by Office Guy

garyrhook wrote: Have you considered not paying attention to what amounts to hearsay?

The poster may not engage in "return fraud" but it sounds like s/he was making and returning purchases more often than an average person might. And then deciding s/he should warn others that may behave similarly that they may get called out.

None of which is in any way unreasonable, IMHO. Return fraud is why Best Buy instituted a return charge on laptops many years ago. Because some people think it's okay to take advantage of the "big, bad" business. Or whatever... (waves hand dismissively).

You want facts, how about checking the B&H directly? Which is the one thing you've not mentioned doing.



:agree: exactly!! 


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7 months 1 week ago #668153 by effron
I've read blogs and posts from people bragging about ordering three or four bodies, and a few lenses, then returning most if not all under the unconditional 30 day policy. I don't blame B&H for targeting abusers of that reassuring policy one bit.

Why so serious?
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7 months 1 week ago #668163 by Joe Vertz
What in the world do they need with 3-4 bodies?  Man, I have more than I need with one body.  


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7 months 1 week ago #668195 by effron
Test drives.

Why so serious?
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7 months 1 week ago #668300 by Silver Fox
You realize how silly this sounds?


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7 months 1 week ago #668314 by effron
Whatever.

Why so serious?
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7 months 1 week ago #668441 by Moe
I’m sure add Adorama  and Amazon would love for them to do this LOL


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