Camera warranty turn arounds so slow?

2 months 4 weeks ago #712992 by Red Tail
I've been waiting on a shutter fix with my D610 for nearly 9 weeks now with Nikon.  Have any of you experienced similar slowness with your manufacture?  

I thought turn arounds would be a little quicker, this is annoying.  


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2 months 4 weeks ago #713006 by Owen
Likely just running on limited staff right now.  


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2 months 4 weeks ago #713127 by Rob Conley
:agree:   Most likely less working and Covid red tape to deal with


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2 months 3 weeks ago #713459 by Mike McKinnon
Everything is running so slow these days.  Most likely running on skeleton crew.  


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2 months 3 weeks ago #713579 by Carter Gledhill
Isn't that the truth, so many companies phone support as well is so damn slow these days.  


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2 months 3 weeks ago #713666 by Red Tail
Nikon peeps must have heard me complaining.  They just left a message for me today indicating my camera is coming back next week fixed!  :beerbang:

Thanks everyone! 


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2 months 3 weeks ago #713742 by Randy Shaw
So many delays with everything.  Ready for all this crap to be over with. 


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2 months 2 weeks ago #713974 by KenMan
:agree:  Yep, yep and yep


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2 months 2 weeks ago - 2 months 2 weeks ago #714137 by TCav
My take is that warranty service is performed on a contract basis with the OEM, whereas these companies also perform out-of-warranty repairs and those pay quicker, and so might be given a higher priority than the warranty work.

In addition, I don't know how this works for other OEMs, but for Sony, the warranty service must bring the camera up to 'as new' condition. So if your only complaint is the shutter, but the case is scratched, not only do they need to replace the shutter, they need to replace the case as well, and this broadens the requirements for what may be difficult-to-find replacement parts. These companies rely on the OEMs for replacement parts, so you might just have been unlucky with your D610.

This, of course is in addition to the many other reasonable explanations that have already been posted.


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