Canon Supply Message - Tsunami / Earthquake Aftermath

12 years 11 months ago #46086 by bhowdy
I received this email from Canon Professional Services (form email). Just thought that I would pass it along to other Canon users.

We at Canon extend our heartfelt condolences to all those affected by the March 11 Japan earthquake, along with their families and loved ones. We pray for the safety of everyone in affected areas and hope that the region will soon complete the rebuilding and healing process.

Immediately following the earthquake, Canon Inc. launched recovery activities spanning development, production, and sales operations through a collective effort across the Canon group.

Currently, Canon USA has appropriate inventories of most service parts, and CPS repair operations are functioning normally. However, in the near future, certain camera and video service parts may become temporarily unavailable pending recovery efforts. If this occurs, it may be difficult to repair products within the standard CPS timeframes (for each member level). Additionally, loaner equipment may become unavailable as a result of increased demand.
Please accept our sincere apologies for this inconvenience and be assured that we will continue to use our best efforts to give your repairs our highest priority according to your membership level. In the event a repair cannot be completed in a timely manner due to lack of parts, we will work as necessary with affected members on an individual basis.

We will continue to evaluate our inventory and production situation and ask for your patience and understanding during this trying time. We at Canon truly value our relationship with you and we are working hard to minimize the impact of this disaster on our customers.

Sincerely,

Yuichi Ishizuka
Executive Vice President and General Manager
lmaging Technologies and Communications Group
Canon U.S.A., lnc.


Bob Howdeshell

"If I could tell the story in words, I wouldn't need to lug around a camera" ~ Lewis Hine

,
12 years 11 months ago #46089 by Baydream

bhowdy wrote: I received this email from Canon Professional Services (form email). Just thought that I would pass it along to other Canon users.

We at Canon extend our heartfelt condolences to all those affected by the March 11 Japan earthquake, along with their families and loved ones. We pray for the safety of everyone in affected areas and hope that the region will soon complete the rebuilding and healing process.

Immediately following the earthquake, Canon Inc. launched recovery activities spanning development, production, and sales operations through a collective effort across the Canon group.

Currently, Canon USA has appropriate inventories of most service parts, and CPS repair operations are functioning normally. However, in the near future, certain camera and video service parts may become temporarily unavailable pending recovery efforts. If this occurs, it may be difficult to repair products within the standard CPS timeframes (for each member level). Additionally, loaner equipment may become unavailable as a result of increased demand.
Please accept our sincere apologies for this inconvenience and be assured that we will continue to use our best efforts to give your repairs our highest priority according to your membership level. In the event a repair cannot be completed in a timely manner due to lack of parts, we will work as necessary with affected members on an individual basis.

We will continue to evaluate our inventory and production situation and ask for your patience and understanding during this trying time. We at Canon truly value our relationship with you and we are working hard to minimize the impact of this disaster on our customers.

Sincerely,

Yuichi Ishizuka
Executive Vice President and General Manager
lmaging Technologies and Communications Group
Canon U.S.A., lnc.

Thanks for the update.

Shoot, learn and share. It will make you a better photographer.
fineartamerica.com/profiles/john-g-schickler.html?tab=artwork

Photo Comments
,
12 years 11 months ago #46098 by chasrich
Thank you.

“Amateurs worry about equipment, professionals worry about money, masters worry about light, I just make pictures… ” ~ Vernon Trent
,

817.3K

241K

  • Facebook

    817,251 / Likes

  • Twitter

    241,000 / Followers

  • Google+

    1,620,816 / Followers

Latest Reviews

The Sony FE 70-200mm f/2.8 GM OSS II is Sony’s flagship mirrorless zoom lens. As such, it’s loaded with features and has a top-shelf build quality that makes it a top pick!

Mar 27, 2024

The Leica SL2-S is an attractive, premium mirrorless camera with photo and video specs that are sure to impress. And with the legendary Leica name, you know this camera exudes quality!

Mar 26, 2024

The Sigma fp L is a compact full-frame camera with a 61-megapixel sensor, 4K video capabilities, in-body image stabilization, and weather-sealed construction. What’s not to like?!

Mar 19, 2024

The Canon 1DX Mark III is a big, burly professional camera packed with top-end features. Is it worth the investment in 2024? Find out in this detailed review!

Mar 04, 2024

Forum Top Posters

Latest Articles

Smartphone photos have come a long way in recent years. With their increase in quality comes the ability to create large prints. Learn why canvas is a great option for your phone photos!

Mar 29, 2024

The Sony FE 70-200mm f/2.8 GM OSS II is Sony’s flagship mirrorless zoom lens. As such, it’s loaded with features and has a top-shelf build quality that makes it a top pick!

Mar 27, 2024

Time management is a critical skill to master when you’re a photographer. But how do you get the most out of the limited time you have? Check out this guide to learn a few tricks!

Mar 27, 2024

The Leica SL2-S is an attractive, premium mirrorless camera with photo and video specs that are sure to impress. And with the legendary Leica name, you know this camera exudes quality!

Mar 26, 2024

Opening a photography business means undertaking various photography marketing strategies to promote your work. But you don’t want to do the same old thing - try these unique ideas!

Mar 22, 2024

The Canon EOS 80D might be a few years old, but it’s nevertheless a quality camera to invest in as a beginner or enthusiast looking for a mid-range DSLR with tons of lens options.

Mar 22, 2024

Wedding consultations are a critical part of a wedding photography gig. It’s when you learn about the couple and their wants, and present them with how you will meet those desires.

Mar 22, 2024

If you're looking for the best metal print of 2023, you'll find it from Artbeat Studios. After months of testing, Artbeat Studios beat out the competition!

Mar 21, 2024