Lighting a fire under their butt
ETA: It's true a squeaky wheel gets to oil. They sent out a survey last night asking how satisfied I was with the operator and then. I was a bit harsh and honest and when it asked if I wanted to speak to a supervisor I said yes. He called today and assured me the ship date and would try to bump my shipping for free. We shall see. If not then I have his number to call and yell at him
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