Dealing with Nikon customer service?

9 years 10 months ago #378364 by Kristy Blake
I don't mean to be negative, but Nikon customer service really needs help IMO.  Can I ask your opinion on something?  How long would it typically take to get a camera back that you sent in for simple repair from Nikon? 

I was originally 5 days and it's turned into 14 and they still haven't shipped.  


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9 years 10 months ago #378375 by effron
They are not great communicators, but you don't want them rushing a repair, do you? .....:whistle:

Why so serious?
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9 years 10 months ago #378579 by Joves
Which one did you send it too? 


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9 years 7 months ago #401255 by joemackay
I'm a member of NPS and get priority service, but they rarely have one of my cameras or lenses more than 4 days. The rest of the time is shipping out and back.


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9 years 7 months ago - 9 years 7 months ago #401564 by effron
Its been over three months, Kristy. Does Nikon still have your camera?.....:dry:

Why so serious?
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9 years 7 months ago #401683 by Ted Helm
Well I have only used repair once a few years back on the mounting hardware of a 70-200mm lens.  I thought the service and speed of getting the lens back was rather quick.  I'm guessing if you had tough time reaching them, is because of they are just busy.  


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