Technical Service Advisory for Users of the Nikon Z 6 and Z 7 Cameras

4 years 11 months ago #645171 by Alex
Turns out there are some hiccups with the vibration reduction in some Z6 and Z7's.  See below and follow links to check your cameras serial number to see if you need to send into Nikon.  

"Issue
While Nikon has taken great measures to assure the high quality expected of Nikon products, it has come to our attention that the vibration reduction (VR) feature in some Nikon Z 6 and Z 7 cameras may not function fully.  We sincerely apologize for any inconvenience this may have caused.

Resolution
Nikon has resolved this by making available corrective service for affected Z 6 and Z 7 cameras free of charge, including the cost of shipping an affected Z 6 and Z 7 camera to Nikon as well as its return, even if your Z 6 or Z 7 camera warranty has expired. 

Identifying Affected Products and Requesting Service

To determine whether your camera is one of those affected, please click the appropriate Check Serial Number button below and enter the serial number for your Z 6 or Z 7 camera as indicated. If your camera is one of those affected, instructions for requesting service, including receiving your free shipping label, will be displayed onscreen. You may also contact Nikon Customer Relations by visiting  www.nikonusa.com\support  for assistance. If your Z 6 or Z 7 camera is not one of those affected, this will be displayed onscreen and you may continue using your camera without concern for this issue.

Check Serial Number  (Z 6 camera customers)

Check Serial Number  (Z 7 camera customers)"

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