Canon EOS 550D Has Stuck Pixdel

13 years 6 months ago #4243 by queenbee
I purchases a Canon EOS 550D last week, I used it for the first time this weekend. And when I used it I noticed a glitch on the images.I called canon and they asked me to send a copy of the image to them. I googled the problem and it looks like it is a stuck pixel. So I went through the steps to fix the stuck pixel, and I had it fixed in less than 15 minutes. When canon got back with me I expected that they would give me the steps I had used to fix the pixel, but instead they wanted me to send in the camera for repair. Has anyone else had an experience like this with canon, why woul d they want me to send it in when the fix was so easy?


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13 years 6 months ago #4297 by lovemydogs
I am not sure why they would have done, I am assuming that the camera was still under warranty. Maybe they just wanted to check over the camera and make sure everything is ok.


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