Panasonic S1 auto rotation doesn't function

2 years 8 months ago #673363 by rbeckers55
Hello.
Since December 2019 I'm using a Panasonic DC-S1 camera.
On this camera images shot vertically do not rotate on playback. 
I installed firmware version v1.3 where Panasonic announced that this bug should be resolved.
But it is not the case. Customer support from Panasonic send me after several email exchanges and tests to a repair center. This rep[air center (in Holland) doesn't give tech support by phone
However, I insist that the software bug is not resolved.
Is there any one who has the same problem? with update version v1.3 installed?
Does anybody know how we can reach tech. support from Panasonic? or to make a remark to the software developers?
Thanks a lot
René


Please Log in or Create an account to join the conversation.

,
2 years 7 months ago #674469 by Ozzie_Traveller
G'day Rene

Have you tried the DP Review tech people for advice?
I have not heard of this problem in other Panny models - so can't assist you
Pity ~ it's a great camera

Phil from the great land Downunder
www.flickr.com/photos/ozzie_traveller/sets/

Phil from the great land Downunder
www.flickr.com/photos/ozzie_traveller/sets/

Please Log in or Create an account to join the conversation.

,
2 years 7 months ago #674519 by rbeckers55
Hello Phil.
Thanks for your answer.
As said, this bug is known by Panasonic. 
https://www.panasonic.com/global/consumer/lumix/s1_firmware.html
(• Chapter 9- There were cases where the images shot vertically did not rotate on playback. This bug has been fixed.)
For me this bug is not fixed and I would like to inform technical / development people from Panasonic.
Sorry, but how can I reach the DP Review tech people ? (i'm new in this forum)

And yes, you're totally right..It's a great camera

Thanks again
René


Please Log in or Create an account to join the conversation.

,
2 years 7 months ago #674607 by Ozzie_Traveller
G'day mate

Goto DPReview.com site and at the top click on "Submit a News Tip" ~ from one of several headers type in your problem and ask their tech experts to investigate and help you

Hope this helps
Phil

Phil from the great land Downunder
www.flickr.com/photos/ozzie_traveller/sets/

Please Log in or Create an account to join the conversation.

,

817.3K

241K

  • Facebook

    817,251 / Likes

  • Twitter

    241,000 / Followers

  • Google+

    1,620,816 / Followers

Latest Reviews

The Panasonic Lumix FZ300 is an older camera, but has modern capabilities like 4K video that make it a great option for today's photographers.

Sep 13, 2022

The Sony Alpha 7c mirrorless digital camera is a compact full frame rig that is an excellent introduction to shooting with a full frame body.

Aug 25, 2022

In this Sony Alpha a6000 mirrorless digital camera review, get the scoop on this camera's specs and features, and learn why it's a great beginner camera.

Jul 05, 2022

The Nikon Z FC specs are quite impressive, and when paired with the retro-style body, you get a fun and capable camera for enthusiast shooters.

May 31, 2022
Get 600+ Pro photo lessons for $1

Latest Articles

The new GoPro Hero 11 look exactly like its predecessor, but under the hood are a ton of changes, including a new sensor, that make the Hero 11 a major upgrade.

Sep 22, 2022

You can get a portrait print in any size you like, on various papers, and in multiple orientations. The question is, what’s best for your particular image?

Sep 21, 2022

A lens pouch offers advantages over a camera bag, including easy access to gear for quick shots. In this guide, learn more about the benefits of lens pouches.

Sep 19, 2022

Holiday photo gifts come in all shapes and sizes and at many price points. Use this guide to help you discover interesting gift ideas for this holiday season.

Sep 19, 2022

With a budget of $250, you can buy all sorts of goodies for the photographer on your holiday shopping list.

Sep 16, 2022

This year's list of gifts for photographers under $500 includes a wide selection of gear the photographer on your list would love to have!

Sep 15, 2022

Which is best for you - the Canon M6 Mark II or the Canon M50 Mark II? Use this guide to help you decide!

Sep 15, 2022

The Panasonic Lumix FZ300 is an older camera, but has modern capabilities like 4K video that make it a great option for today's photographers.

Sep 13, 2022