Panasonic S1 auto rotation doesn't function

1 year 8 months ago #673363 by rbeckers55
Hello.
Since December 2019 I'm using a Panasonic DC-S1 camera.
On this camera images shot vertically do not rotate on playback. 
I installed firmware version v1.3 where Panasonic announced that this bug should be resolved.
But it is not the case. Customer support from Panasonic send me after several email exchanges and tests to a repair center. This rep[air center (in Holland) doesn't give tech support by phone
However, I insist that the software bug is not resolved.
Is there any one who has the same problem? with update version v1.3 installed?
Does anybody know how we can reach tech. support from Panasonic? or to make a remark to the software developers?
Thanks a lot
René


Please Log in or Create an account to join the conversation.

,
1 year 7 months ago #674469 by Ozzie_Traveller
G'day Rene

Have you tried the DP Review tech people for advice?
I have not heard of this problem in other Panny models - so can't assist you
Pity ~ it's a great camera

Phil from the great land Downunder
www.flickr.com/photos/ozzie_traveller/sets/


Please Log in or Create an account to join the conversation.

,
1 year 7 months ago #674519 by rbeckers55
Hello Phil.
Thanks for your answer.
As said, this bug is known by Panasonic. 
https://www.panasonic.com/global/consumer/lumix/s1_firmware.html
(• Chapter 9- There were cases where the images shot vertically did not rotate on playback. This bug has been fixed.)
For me this bug is not fixed and I would like to inform technical / development people from Panasonic.
Sorry, but how can I reach the DP Review tech people ? (i'm new in this forum)

And yes, you're totally right..It's a great camera

Thanks again
René


Please Log in or Create an account to join the conversation.

,
1 year 7 months ago #674607 by Ozzie_Traveller
G'day mate

Goto DPReview.com site and at the top click on "Submit a News Tip" ~ from one of several headers type in your problem and ask their tech experts to investigate and help you

Hope this helps
Phil


Please Log in or Create an account to join the conversation.

,

817.3K

241K

  • Facebook

    817,251 / Likes

  • Twitter

    241,000 / Followers

  • Google+

    1,620,816 / Followers

Latest Reviews

Are used cameras worth it? Though there are some risks, there are many more benefits of buying used cameras. Learn why you should shop used in this guide!

Sep 20, 2021

The Olympus OM-D E-M10 II is now six years old, but despite that, it still has many capabilities and features that make it a good option for today's beginner and enthusiast photographers.

Sep 17, 2021

The Nikon Z50 is a high-quality and affordable camera. Learn about the Nikon Z50 pros, cons, specs, and pricing in this quick guide.

Sep 16, 2021

The Canon PowerShot G5 X II isn't a professional camera by any means, but if you're looking for a small, capable, compact camera, this might be the one for you.

Sep 02, 2021

Forum Top Posters

Latest Articles

In the latest installment of our holiday gift guides, we present some great gifts for photographers that are all priced at $25 or less.

Sep 22, 2021

What kind of monitor should you have for video work? There's a great debate between on-camera vs field monitors - let's see which is best for you.

Sep 21, 2021

Are used cameras worth it? Though there are some risks, there are many more benefits of buying used cameras. Learn why you should shop used in this guide!

Sep 20, 2021

If you aren't sure what the difference between photo restoration and photo retouching is, check out this quick explainer guideline.

Sep 20, 2021

With these accessories for micro four-thirds cameras, you'll be able to improve your workflow and expand the functionality of your camera.

Sep 17, 2021

The Olympus OM-D E-M10 II is now six years old, but despite that, it still has many capabilities and features that make it a good option for today's beginner and enthusiast photographers.

Sep 17, 2021

One of the most common ways of upselling clients is to offer prints. But how to get your clients to buy more prints can be a mystery. Here's how.

Sep 16, 2021

The Nikon Z50 is a high-quality and affordable camera. Learn about the Nikon Z50 pros, cons, specs, and pricing in this quick guide.

Sep 16, 2021