Difficult clients and turning away business?

12 years 9 months ago #120186 by CatherineW
How do you deal difficult clients? You know the one's with the concept that they are better than everyone, that just because they hired you, that you become less of a person? Oh yeah, I have one of those and it's annoying and I'm just about ready to tell this bride to hit the road.

When do you turn away business? Or do you just bit your tongue?

***Remember 9/11***
Photo Comments
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12 years 9 months ago #120208 by MLKstudios
I have no doubt she's a bride-zilla, but the way to avoid similar issues from arising again, is to have well written policies. When BOTH sides know what to expect in advance, then they can't take advantage you.

Matthew :)

Matthew L Kees
MLK Studios Photography School
www.MLKstudios.com
[email protected]
"Every artist, was once an amateur"

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12 years 9 months ago #120211 by photobod
I follow Matthews advice on getting everything down in contract form so there are no illusions, if things cant be worked out with a client then yes its time to walk away.

www.dcimages.org.uk
"A good photograph is one that communicate a fact, touches the heart, leaves the viewer a changed person for having seen it. It is, in a word, effective." - Irving Penn

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12 years 9 months ago - 12 years 9 months ago #120214 by chasrich
Brides are special people... ask any bride! I can understand how even a normally polite person can get self centered on their special day. Coping with them can be very demanding. Since I don't have much experience with weddings I'l, just apply some of what I feel is good business sense...

Get paid in advance then tell her you'd appreciate a little bit more on the politeness factor. Have the contract written that if she fires you, you will return only 50% of the price. How's that sound?

“Amateurs worry about equipment, professionals worry about money, masters worry about light, I just make pictures… ” ~ Vernon Trent
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12 years 9 months ago #120226 by Johnnie
When I was shooting weddings (2 Decades Ago) I just plain told them that I was not able to service them and that I was not the photographer for them. Then I would recommend a couple of competitors. If they insisted on me, my prices doubled! Sometimes they walked away and other times they signed the contract.


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12 years 9 months ago #120246 by crystal

CatherineW wrote: How do you deal difficult clients? You know the one's with the concept that they are better than everyone, that just because they hired you, that you become less of a person? Oh yeah, I have one of those and it's annoying and I'm just about ready to tell this bride to hit the road.

When do you turn away business? Or do you just bit your tongue?


Have a contract written up stating whatever, however you plan to do your business. State in that contract that if the bride doesn't follow the rules of the contract...you walk. (of course you write the contact in better terms than what I am saying) lol But you get the idea.
Or
Stick it out, but give her attitude right back. What I mean is, do your job, but you don't have to put up with her BS.

So..
walk
Ignore
Give attitude
and/or you could also speak to the bride of how she is acting. If she goes off the handle, leave. IMO unless you are charging an arm and a leg for the wedding....no photographer needs to deal with a bitching bride. (well no photographer at all should have to deal with it, but at least the real expensive photographers get a nice chunk of change from the bitching bride. :)
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