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Clients billing information failing to go through for scheduled deposit payment


9 years 6 months ago #408509 by Karen Russell
I booked a new client last month who has a large wedding coming up in November.  They did't have the money for my complete deposit and asked if they could break it up into 3 scheduled payments.  The 2nd payment was to be charged last Thursday.  Well as you can imagine from my post, that didn't happen.  I can't get a hold of them and now just wondering if this is a sign to come.  Honestly I stay pretty busy and although new clients are always welcomed, I'm not exactly hurting for business, but have never needed to walk from business before either.  I'm really interested to know what others would do in this scenario?  

Contract is very clear, that if any payments are missed, I can pull the plug and keep 25% of any monies that have been collected.  I know it's only been 4 days, but it drives me bonkers, you would think they would keep their finances in order.  

What would you do?  


Sorry for negative post!  - Karen
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9 years 6 months ago #408526 by Roman Omell
Might be an overlook.  When did you send them a message? I wouldn't go running for the door just yet.  Give them opportunity to respond. 
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9 years 6 months ago #408530 by Karen Russell
Thursday, the day the payment was due.  
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9 years 6 months ago #408571 by TCooper
It happens, you never know.  Last time my wife and I were traveling in London, my bank saw odd shopping (we didn't notify them of our trip) in London, and the fraud department froze my card.  I wasn't able to reach my bank for 2 days before I got that taken care of.  In the mean time I had a couple automatic payments not go through.  As said, it happens.  Now if they are in town and flaking still, they most likely don't have the $$ and trying to buy time to make a deposit. 
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9 years 6 months ago #408595 by effron
Exercise the terms of your contract. They would, no?.....
Why so serious?
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9 years 6 months ago #408597 by Tim Dordeck
I get her point, that client might be a long term client, hence the hesitation.  I would give them a day or two more before hitting the eject button.  
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9 years 6 months ago #408659 by Karen Russell
Happy to say, I got an email from them this morning telling me to try running the charge again.  It just went through.  I'm not going to ask, just happy I don't need to pull the plug with them.  They are a nice younger couple, I'm sure this was simple overlook. 

Well, thank you all for your thoughts and advice. 

Karen
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9 years 6 months ago #408700 by icepics
Seems like a red flag that they didn't book for a November wedding til last month, and are making deposits instead of payment in full by the time of the wedding. Maybe you need to have terms that are more specific in your contract or figure out your procedure for this type situation (such as allowing 3 business days, then if you hadn't heard from them today send another email to give them two more days, then cancel if they wouldn't have responded) - figure out how you want to establish your procedures.

Of course you can always allow for extenuating circumstances like a death in the family etc. but this seems to be a financial issue on their part and I wouldn't be sure if you'll be paid in a timely manner. I would provide the photos after paid in full.
 
Sharon
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