OMG Adorama sales people are the worst!
What idiots. Looks like B&H get's my business now.
Why so serious?
Eddy wrote: I just called in to get some information on a tripod. No joke I got transfered around 5 times!
I am SO sorry; that sounds absolutely dreadful and I'd really welcome the opportunity to look into this and try to find out what happened here.
I can assure you that your experience is not typical - as you will find, Adorama's feedback at resellerratings, at 9.63/10 www.resellerratings.com/store/Adorama is actually identical to that of our closest competitor.
One suggestion is that if you contact Adorama in the future, you go directly to Fred Wasser, ext 2259 (I probably shouldn't have favorite sales reps, but I'm only human
)In the meantime, if you could drop me an email to [email protected], with the date & time of your call - plus the number you called from - I can check this out.
If you still have an unanswered query, I will do my best to help - and I'd also welcome the opportunity to make this up to you.
twitter.com/HelenOster
@HelenOster
effron wrote: B&H is a hard act to follow, for sure, however Adorama has been a pretty fine source for many years. When it gets busy, things can happen. Maybe don't rate them on a single bad experience, and to be fair there are a lot of WORSE stores out there......
It is what it is.
I want to add a kudos to Helen for stepping up and taking on the issue head on.
As a person in the service industry, we all lose a customer here or there. Not our goal, of course, but some slip through. We all have a bad day.
Thank you Helen for "manning up" for Adorama. I'm sure others here appreciate it, too.
Matthew
Matthew L Kees
MLK Studios Photography School
www.MLKstudios.com
[email protected]
"Every artist, was once an amateur"
MLKstudios wrote: I buy from both -- B&H and Adorama, and have had mostly good service from both.
I want to add a kudos to Helen for stepping up and taking on the issue head on.
As a person in the service industry, we all lose a customer here or there. Not our goal, of course, but some slip through. We all have a bad day.
Thank you Helen for "manning up" for Adorama. I'm sure others here appreciate it, too.
Matthew
I've too had issues there, if they got their head out of their you know what. People like Helen wouldn't be needed. The fact that she's around and needing to do damage control isn't exactly a plus? Prevention is the name of the game. Train your people right, and have them be knowledgeable in photography would solve this. So good thing for her, she has job security.
Call up B&H, never have I experienced a person that wasn't a photographer. I'm sorry but Adorama does have some sub par customer service reps.
Nikon D90 & D40 18-55mm, 55-200mm, 35mm, 50mm, 105mm, SB600
Superman wrote:
MLKstudios wrote: I buy from both -- B&H and Adorama, and have had mostly good service from both.
I want to add a kudos to Helen for stepping up and taking on the issue head on.
As a person in the service industry, we all lose a customer here or there. Not our goal, of course, but some slip through. We all have a bad day.
Thank you Helen for "manning up" for Adorama. I'm sure others here appreciate it, too.
Matthew
I've too had issues there, if they got their head out of their you know what. People like Helen wouldn't be needed. The fact that she's around and needing to do damage control isn't exactly a plus? Prevention is the name of the game. Train your people right, and have them be knowledgeable in photography would solve this. So good thing for her, she has job security.
Call up B&H, never have I experienced a person that wasn't a photographer. I'm sorry but Adorama does have some sub par customer service reps.
I'll agree to that.
Superman wrote:
MLKstudios wrote: I buy from both -- B&H and Adorama, and have had mostly good service from both.
I want to add a kudos to Helen for stepping up and taking on the issue head on.
As a person in the service industry, we all lose a customer here or there. Not our goal, of course, but some slip through. We all have a bad day.
Thank you Helen for "manning up" for Adorama. I'm sure others here appreciate it, too.
Matthew
I've too had issues there, if they got their head out of their you know what. People like Helen wouldn't be needed. The fact that she's around and needing to do damage control isn't exactly a plus? Prevention is the name of the game. Train your people right, and have them be knowledgeable in photography would solve this. So good thing for her, she has job security.
Call up B&H, never have I experienced a person that wasn't a photographer. I'm sorry but Adorama does have some sub par customer service reps.
Quick and easy fix, buy from B&H
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