I just got off the phone with a client who is completely different from who she was before she gave deposit. This has happened before, clients are all sweet and pleasant to deal with. Then they give deposit and transform into a monster! I really have a tough time with people being rude to me. They are paying for a service, which doesn't give them a free hall pass to be rude.
I told the client I would refund her money and for her to find another photographer. Strange thing happened, when the talk of her money going back to her, she became all nice again.
I'd like to know how much do you put up with before you throw in the towel?
You will have to deal with rude people throughout all of life. You should try working in the heavy construction industry on the concrete end sometime. The stress in this end of the business makes normally nice people into monsters. It is business so I do not take it personally. Sounds like you handled it correctly. I would do that anytime they start getting rude, and note that they wanted you to do the work, not the other way around.
Wouldn't depend on the client to me. If I had nothing invested yet, I'd refund the deposit and say bye. At my age, one strike and you're out. You may feel different......(I sure don't miss doing this for a living).......
We had one guy who wanted a photo slideshow, but kept demanding we do this and that and got mad/condescending when we explained that the final product isn't going to be that much different to the samples we sent (we're not going to bend over backwards doing custom samples for people). The guy kept telling us how we should run our business and basically: "I'm the customer, you need to treat me the way I demand."
In the end I just said we can't do the work for them and blocked all contact.
SN's post above is about someone that becomes demanding, and the response is all about "this is the service I (we) provide; I don't do what you are asking. It would be better for you to find someone else that can meet your needs because I am unable to do so. Thankyouforyourinterestandgood day."
It is imperative to know how to fire a customer, and do so properly. Here's another one that apparently could learn that lesson:
You will have to deal with rude people throughout all of life. You should try working in the heavy construction industry on the concrete end sometime. The stress in this end of the business makes normally nice people into monsters. It is business so I do not take it personally. Sounds like you handled it correctly. I would do that anytime they start getting rude, and note that they wanted you to do the work, not the other way around.
SN's post above is about someone that becomes demanding, and the response is all about "this is the service I (we) provide; I don't do what you are asking. It would be better for you to find someone else that can meet your needs because I am unable to do so. Thankyouforyourinterestandgood day."
It is imperative to know how to fire a customer, and do so properly. Here's another one that apparently could learn that lesson:
You will have to deal with rude people throughout all of life. You should try working in the heavy construction industry on the concrete end sometime. The stress in this end of the business makes normally nice people into monsters. It is business so I do not take it personally. Sounds like you handled it correctly. I would do that anytime they start getting rude, and note that they wanted you to do the work, not the other way around.
I think there is a fine line between a rude client and an upset client. I will not tolerate rude clients, they can be someone else's problem. I do sometimes find client that are upset and are doing a poor job of expressing the issue. This type I find it very easy to get them back on side and happy by just agreeing there is an issue and offer to do everything reasonably possible to fix it.
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I was going to say the same thing! ha ha ha 
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