Fabness reviews

I'm looking for reviews on this company.  Who has used this company for canvas prints for your clients?  

Hows the mounting hardware provided  

Can't say I have.  Saw they had a Living social thing going on.  

Deal is over  www.livingsocial.com/deals/1603580-8-x-8...se-browser-web-deals

Was discussing this with another person here a couple weeks ago, these are often crazy low cost deals just to get new clients in the door.  So I wouldn't pay much attention to the low cost.  Or that they are on such a site.  

3.5 stars on yelp  www.yelp.com/biz/fabness-tempe-5

4 stars on Facebook  www.facebook.com/FabnessArt/reviews

4.5 stars on Groupon   www.groupon.com/deals/fabness-9-san-jose

Based on the Groupon 9600 reviews, it would seem these guys do decent work

These guys are always on Groupon.  

I had an extremely unsatisfactory customer service situation with Fabness. I purchased a canvas from them in November. Upon arriving, the image appeared extremely dark and low quality. I contacted their customer service department, and after five days, I received a reply from Sarah E. She informed me there was nothing to be done and that the image was backlit and all I can do is re-buy the canvas at a lower price. I replied that with the image that I used and I said I have made several products from this image, including blankets, magnet, and our Christmas card. None of them have turned out so darkly illuminated as the canvas. I contacted Sarah to say I wasn't happy with the resolution, and she told me again there was nothing she could do.  Each of these replies from Sarah was a good five days to a week later. The responsiveness was very poor. I contacted Rick at your customer service phone center, and also receive poor service. Rick was combative, difficult and told me I could ship back the canvas at my own cost for a refund.  Obviously shipping a giant canvas like that would cost 40-50$ and obviously was not a solution. I asked to speak to his manager and he said no, he would not transfer me to his manager.   As with all of this, all these emails and phone calls took a tremendous amount of time out of my day just to come to no solution.  This is my first experience with Fabness and I am just so disappointed. I was planning on buying quite a few canvases as birthday gifts, but clearly will now have to go to another company. Do not purchase unless you want a poor quality image print and poor quality customer service.