You will have to deal with rude people throughout all of life. You should try working in the heavy construction industry on the concrete end sometime. The stress in this end of the business makes normally nice people into monsters. It is business so I do not take it personally. Sounds like you handled it correctly. I would do that anytime they start getting rude, and note that they wanted you to do the work, not the other way around.
SN's post above is about someone that becomes demanding, and the response is all about "this is the service I (we) provide; I don't do what you are asking. It would be better for you to find someone else that can meet your needs because I am unable to do so. Thankyouforyourinterestandgood day."
It is imperative to know how to fire a customer, and do so properly. Here's another one that apparently could learn that lesson:
You will have to deal with rude people throughout all of life. You should try working in the heavy construction industry on the concrete end sometime. The stress in this end of the business makes normally nice people into monsters. It is business so I do not take it personally. Sounds like you handled it correctly. I would do that anytime they start getting rude, and note that they wanted you to do the work, not the other way around.
I think there is a fine line between a rude client and an upset client. I will not tolerate rude clients, they can be someone else's problem. I do sometimes find client that are upset and are doing a poor job of expressing the issue. This type I find it very easy to get them back on side and happy by just agreeing there is an issue and offer to do everything reasonably possible to fix it.
Alan Nunez wrote: I think there is a fine line between a rude client and an upset client. I will not tolerate rude clients, they can be someone else's problem. I do sometimes find client that are upset and are doing a poor job of expressing the issue. This type I find it very easy to get them back on side and happy by just agreeing there is an issue and offer to do everything reasonably possible to fix it.
Alan Nunez wrote: I think there is a fine line between a rude client and an upset client. I will not tolerate rude clients, they can be someone else's problem. I do sometimes find client that are upset and are doing a poor job of expressing the issue. This type I find it very easy to get them back on side and happy by just agreeing there is an issue and offer to do everything reasonably possible to fix it.
That's why I made the request to define "rude". One needs to know what that means to someone else in order to provide any meaningful commentary.
Rude or ticked off people is just part of business. Regardless of which, your ability to deal with it, or pass will determine your earnings. Let's face it, any occupation is going to have good days and crappy days. The pleasant people and inherently rude or always pi$$ed off people. Grow really thick skin.
Danny Carson wrote: Rude or ticked off people is just part of business. Regardless of which, your ability to deal with it, or pass will determine your earnings. Let's face it, any occupation is going to have good days and crappy days. The pleasant people and inherently rude or always pi$$ed off people. Grow really thick skin.
True, luckily for me I can choose my clients because I just won't work with people who I don't want to work with. Luckily everyone likes me.
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I was going to say the same thing! ha ha ha 
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